Privacy Policy
fb005.cc Casino Philippines

This Privacy Policy ("Policy") describes how fb005.cc ("we," "us," "our," or "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Data Subject") who access or use the fb005.cc online casino and sports betting platform at https://fb005cc.club.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered and enforced by the National Privacy Commission ("NPC"). It applies to all personal data collected in connection with your use of the fb005.cc platform, whether you access us from Manila, Cebu, Davao, or any other location in the Philippines or abroad where our services are lawfully accessible.

This Policy should be read alongside our Terms and Conditions, which govern the contractual relationship between you and fb005.cc. Terms defined in our Terms and Conditions carry the same meaning when used in this Policy unless defined differently here.

For the purposes of the Data Privacy Act of 2012, fb005.cc is the Personal Information Controller ("PIC") in respect of the personal data collected and processed through the fb005.cc platform. As PIC, fb005.cc determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with the DPA and its IRR.

fb005.cc has designated a Data Protection Officer ("DPO") as required under Section 21 of the DPA IRR. The DPO is responsible for ensuring compliance with this Policy and the DPA, and serves as the primary point of contact for Data Subjects exercising their rights under the DPA. Contact details for the DPO are provided in Section 16 of this Policy.

fb005.cc collects and processes the following categories of personal data:

3.1 Identity and Registration Data

Collected at account registration and KYC verification:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (for age verification — you must be at least 21 years old);
• Residential address (street, city/municipality, province, postal code, Philippines);
• Nationality;
• Government-issued photo ID type and number (e.g., Philippine Passport, Driver's Licence, PhilSys National ID, UMID, SSS, GSIS, or PRC ID);
• A copy or photograph of the submitted government-issued ID document.

3.2 Contact Data

• Email address registered to the account;
• Philippine mobile number registered to the account (used for 2FA and account security notifications).

3.3 Financial and Payment Data

• GCash account number or mobile number associated with your GCash wallet (where GCash is used for deposits or withdrawals);
• Maya (PayMaya) account details (where Maya is used);
• Philippine bank account number and bank name (where bank transfer is used);
• Transaction reference numbers, deposit and withdrawal amounts, and timestamps;
• USDT wallet address (where cryptocurrency is used).

fb005.cc does not store full card numbers, CVVs, or complete bank account credentials. Payment processing is handled through the respective payment provider's secured infrastructure.

3.4 Gaming and Transaction Data

• Game session records — games played, wagers placed, outcomes, winnings, and losses;
• Deposit and withdrawal history within your fb005.cc Wallet;
• Bonus and promotion redemption records;
• Account balance history;
• Self-exclusion and responsible gaming tool activations.

3.5 Technical and Device Data

• IP address at time of login and transactions;
• Device type, operating system, and browser type;
• Session start and end timestamps;
• Platform access logs for security and fraud detection purposes.

3.6 Communications Data

• Records of live chat conversations and email exchanges with fb005.cc support;
• Complaint and dispute records;
• Responses to surveys or feedback requests (where voluntarily completed).

fb005.cc collects personal data through the following means:

• Directly from you — when you complete the account registration form, submit KYC documents, initiate a deposit or withdrawal, contact support, or interact with any feature of the fb005.cc platform;
• Automatically during platform use — through server logs, session tracking, and technical monitoring systems that record IP addresses, device identifiers, session durations, and game activity as you use the platform;
• Through cookies and similar technologies — as described in Section 8 of this Policy;
• From payment providers — GCash, Maya, Philippine banks, and other payment processors may transmit confirmation data to fb005.cc when a deposit or withdrawal transaction is completed;
• From identity verification services — where fb005.cc uses third-party identity verification tools to confirm the authenticity of submitted KYC documents.

Under Section 12 and Section 13 of the Data Privacy Act of 2012, personal data processing requires a lawful basis. fb005.cc relies on the following legal bases for its data processing activities:

fb005.cc uses the personal data described in Section 3 for the following specific purposes:

1. Account creation and operation — to create, maintain, and secure your fb005.cc account, authenticate your logins, and manage account settings;
2. Age and identity verification — to confirm that you are at least 21 years of age and to verify your identity in compliance with PAGCOR and AML requirements;
3. Payment processing — to process your GCash deposits, Maya deposits, bank transfers, and withdrawals, and to reconcile your fb005.cc Wallet balance;
4. Game delivery and fairness — to deliver the games and features you access on the platform, maintain game session integrity, and log outcomes for dispute resolution;
5. Regulatory compliance — to fulfil obligations under the Anti-Money Laundering Act (RA 9160, as amended by RA 10927), PAGCOR's Online Gaming Regulations, the Cybercrime Prevention Act (RA 10175), and the Data Privacy Act (RA 10173);
6. Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, and other prohibited conduct;
7. Responsible gaming — to apply deposit limits, self-exclusion measures, and other responsible gaming tools requested by or applied to your account, and to monitor for patterns that may indicate problem gambling;
8. Customer support — to respond to your inquiries, resolve disputes, and manage complaints;
9. Platform improvement — to analyse aggregated and anonymised usage data for the purpose of improving the fb005.cc platform, game library, and user experience;
10. Marketing communications — where you have opted in, to send you information about promotions, bonuses, and platform updates. You may withdraw marketing consent at any time.

fb005.cc does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

7.1 Service Providers and Processors

We engage third-party service providers who act as Personal Information Processors ("PIPs") on our behalf, strictly under written agreements that require them to process your data only on our documented instructions and in compliance with the DPA. These include:

• Payment processors — GCash (GXI Inc.), Maya (PayMaya Philippines Inc.), BancNet, and Philippine banks involved in processing your deposits and withdrawals;
• Identity verification providers — third-party KYC document verification services;
• Game providers — game studios (e.g., Evolution Gaming, Pragmatic Play, Play'n GO) receive the minimum data necessary to deliver their games within your session (session tokens, not identity data);
• Cloud infrastructure providers — hosting and server infrastructure operated under confidentiality and data processing agreements;
• Customer support platforms — live chat and ticketing system providers, under strict data processing agreements.

7.2 Regulatory and Law Enforcement Disclosure

fb005.cc is required to disclose personal data in response to lawful demands from:

• The Anti-Money Laundering Council (AMLC) under RA 9160 as amended;
• PAGCOR in the exercise of its regulatory functions over online gaming operations;
• The National Privacy Commission (NPC) in the exercise of its oversight functions;
• Philippine law enforcement agencies and courts presenting valid legal process.

Where legally permissible, fb005.cc will notify you of any such disclosure request.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of fb005.cc's business, personal data held by fb005.cc may be transferred to the relevant successor entity, subject to equivalent data protection commitments. fb005.cc will notify affected players of any such transfer.

fb005.cc uses cookies and similar browser-based technologies to operate the platform, maintain session security, and improve your experience. A cookie is a small text file stored in your browser by the fb005.cc platform when you access it.

8.1 Types of Cookies We Use

fb005.cc does not use third-party advertising or behavioural tracking cookies. You may configure your browser to decline cookies, but strictly necessary cookies are required for the fb005.cc platform to function. Declining functional cookies will cause the platform to revert to default settings on each visit.

fb005.cc retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory obligations that may require longer retention periods.

Upon expiry of the applicable retention period, personal data is securely deleted from fb005.cc's systems or irreversibly anonymised, such that it can no longer be associated with any individual Data Subject. Anonymised aggregated data (e.g., statistical analysis of game types played across all players) may be retained indefinitely.

As a Data Subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by fb005.cc. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 16 of this Policy. fb005.cc will respond to all valid rights requests within ten (10) business days.

fb005.cc implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures applied to the fb005.cc platform include:

• Transport-layer encryption: All data in transit between your device and the fb005.cc platform is encrypted using TLS 1.3, the current industry standard for web communications. You can verify this by confirming that the browser address bar shows "https://" and a padlock icon when on the fb005.cc platform.
• Password hashing: Account passwords are hashed using an industry-standard one-way cryptographic algorithm before storage. fb005.cc does not store or have access to your plaintext password at any time.
• Two-factor authentication (2FA): Optional but strongly recommended SMS OTP-based 2FA is available for all fb005.cc accounts, adding a second verification layer before login is completed from an unrecognised device.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. fb005.cc staff access to production data systems is logged and audited.
• Encryption at rest: Sensitive data categories (including KYC documents and payment identifiers) are encrypted at rest in fb005.cc's database infrastructure.
• Intrusion detection and monitoring: fb005.cc operates continuous network monitoring and anomaly detection systems that alert the security team to suspicious activity in real time.
• Vulnerability management: The fb005.cc platform undergoes regular security assessments, including penetration testing and code reviews, conducted by qualified third-party security specialists.

Despite these measures, no internet-based system can guarantee absolute security. fb005.cc will notify affected players and the NPC in the event of a data breach that poses a real risk of serious harm, in accordance with Section 20(f) of the DPA and the NPC's Circular on Personal Data Breach Management.

The fb005.cc platform is strictly intended for Filipino adults aged twenty-one (21) years and above, in accordance with the minimum legal gaming age prescribed by PAGCOR for casino-style gaming activities in the Philippines. fb005.cc does not knowingly collect or process personal data from persons under 21 years of age.

If fb005.cc discovers or is notified that personal data has been collected from a person who is under 21 years of age, we will immediately: (a) suspend or close the relevant account; (b) delete all associated personal data to the extent not required to be retained under applicable law; and (c) refund any Real Money Funds deposited, in accordance with applicable PAGCOR guidelines.

Parents or guardians who believe that their minor child or ward has registered on the fb005.cc platform should contact us immediately via live chat or at [email protected] so that we can take prompt action.

Some of fb005.cc's service providers — including cloud infrastructure providers and game studios — may process personal data in countries or territories outside the Republic of the Philippines. Where such cross-border transfers occur, fb005.cc ensures that appropriate safeguards are in place in accordance with Section 21 of the DPA IRR, including:

• Contractual clauses in processing agreements that require the receiving party to apply data protection standards equivalent to those of the DPA;
• Transfer only to countries that the NPC has recognised as providing adequate data protection; or
• Binding corporate rules or equivalent mechanisms where applicable.

Your personal data will not be transferred cross-border for purposes that go beyond what is described in this Policy. You may request details of the specific safeguards in place for any cross-border transfer by contacting our DPO.

fb005.cc has a documented Personal Data Breach Management Policy and Response Plan in place, consistent with NPC Circular No. 16-03 (Personal Data Breach Management). In the event of a personal data breach that is reasonably likely to result in a real risk of serious harm to affected Data Subjects, fb005.cc will:

1. Contain and assess the breach within 24 hours of its discovery;
2. Notify the National Privacy Commission within 72 hours of discovery of the breach;
3. Notify all affected Data Subjects within 72 hours of the determination that the breach poses a real risk of serious harm, describing the nature of the breach, the categories of data involved, the likely consequences, and the measures taken or proposed to address the breach;
4. Provide affected players with clear guidance on steps they can take to protect themselves, including changing passwords and monitoring their GCash or Maya accounts for unauthorised activity.

fb005.cc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform functionality, or applicable Philippine law. Material changes will be communicated to registered players via email notification to the address on file or via a prominent notice on the fb005.cc platform, prior to the effective date of the change.

The "Last Revised" date at the top of this document will be updated with each revision. We encourage you to review this Policy periodically. Your continued use of the fb005.cc platform following the effective date of any revision constitutes your acknowledgement of the revised Policy.

For all privacy-related inquiries, requests to exercise Data Subject rights, or concerns about fb005.cc's data processing practices, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — use the subject line "Data Privacy Rights Request" or "Privacy Policy Inquiry" for prioritised routing to the DPO.
• Live Chat: Available 24 hours a day, 7 days a week, on the fb005.cc platform. State at the start of your chat that you wish to raise a data privacy matter and the agent will escalate to the DPO team.

fb005.cc commits to acknowledging all privacy-related correspondence within 2 business days and providing a substantive response within 10 business days.

If you are not satisfied with fb005.cc's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC's contact details and complaints process are available on the NPC's official government website.